Shipping policy
Last updated: September 21, 2026
At Furalla, we strive to process and ship every order as quickly as possible.
Order Processing
Orders are generally processed within 1–3 business days after payment has been confirmed.
Once your order has been shipped, you will receive an email with tracking information when available.
Shipping Times
The estimated delivery time is 10–15 business days.
Please note that this is an estimated delivery timeframe and does not guarantee delivery on a specific date.
Occasionally, delays may occur due to factors beyond our control, including weather conditions, high order volumes, holidays, carrier delays, or customs processing.
Order Tracking
When tracking information is available for your order, it will be sent to you by email.
Please note that tracking information may take a few days to update after your order has been shipped.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Furalla is not responsible for delays or delivery issues caused by an incorrect or incomplete shipping address.
If you notice an error in your shipping address, please contact us as soon as possible at: support@furalla.com.
Delayed or Lost Packages
If your package is delayed, please first check the tracking information provided by the carrier.
If your package appears to be lost or the tracking information has not been updated for an extended period of time, please contact us at support@furalla.com so that we can review the situation.
Package Marked as Delivered
If your tracking information shows that your package has been delivered but you have not received it, we recommend checking your mailbox, delivery area, and with your neighbors, or contacting the carrier directly.
If the package remains missing, please contact us so we can assist you.
Customs Duties and Taxes
Depending on the destination country, customs duties, taxes, or additional fees may apply.
When these fees are not included in the order price, they may be the responsibility of the customer.
Contact Us
For any questions regarding your order or delivery, please contact us at: support@furalla.com.
Thank you for choosing Furalla.